Terms and Condition

General Provisions

The Company may add to, modify or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. The Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. The Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of the Company's systems as well as its clients and users interests are and remain, well-protected.The Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. The Company shall have no obligation to take the needs of any User into consideration in connection therewith. The Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by the Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

Terms of Use

The website www.kleio.me (the "Site") is published and maintained by kleio Innovation Labs Pvt. Ltd. ("Company"), existing in accordance with the Companies Act of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Sites (whether belonging to an 'associate' of the Company or otherwise) through this Site, then such sub-Sites may have its own terms and conditions, which are specific to such sub-Sites. These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between the Company and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including any text, images, audio and video, for any business, commercial or public purpose This site is for consumer use only.

Ownership

All materials on this Site, including audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein. You agree to follow all instructions so provided on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by the Company or any other third party. By displaying them on this Site, the Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use.

Links to Third-party Websites

This Site may contain links to websites operated by parties other than the Company. The Company does not control such Sites and is not responsible for their contents. the Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

Outside Links

This website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices and policies of any website other than our own.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to the Company does not cause the Company to have any special responsibility to you. The copyright in the contents of this Site belongs to the Company. Accordingly, the Company reserves all rights. Copying of part or all the content of this Site without permission of the Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

Bill Payments

In order to use the bill payments service or any other Kpay* Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices.  In using the bill payment service, You agree to:

• ⬤provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
• ⬤maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Kpay* has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Kleio* has the right to suspend or terminate Your account and refuse any and all current or future use of the Kleio* Services/Kleio* Platform (or any portion thereof). The term biller includes telecom operators.

Bus Tickets

.Kpay* is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, Kpay* has tied up with many bus operators and service providers. .Kpay*’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with. .Kpay*’s responsibilities include:

• ⬤issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
• ⬤providing refund and support in the event of cancellation; and
• ⬤providing customer support and information in case of any delays/inconvenience.

Refund Policy

All sales of prepaid recharge on the Kpay* Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Kpay* is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the Kpay* Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Kpay* Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. Kpay* will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money.

Cancellation Policy

Cancellation is subject to the policy and you may cancel your order only if the cancellation policy of your service allows you to cancel it. You must read the cancellation policy before placing an order.

Shipping Order and Cancellation Policy

This business does not provide any kind of shipping.

Suspicious/ Fraudulent Transaction

Refund of Transactions which is Marked as Suspicious/ Fraudulent Would be treated on a very Stringent manner also the Refund would be Initiated for Such transactions after Deducting the Convenience fee of the platform

Contact Details

If you have any questions regarding this policy, please email us atcontact@kleio.me